Terms
Diamondrings.co.za will only ship to addresses within South Africa, Namibia, Swaziland and Lesotho. No other international orders will be accepted at this stage.
Please note that if the delivery/billing addresses are different your order may be delayed pending order approval.
In the event your order cannot be shipped you will be contacted immediately by e-mail or telephone, and you will be explained the reason for the delay.
Delivery timeline is an estimate and is more accurate for credit card payments and cash deposits. This is due to payment verification delays and possible public holidays within the crafting process. Delivery of orders can therefore take up to 15 business days.
Delivery and Insurance Rates
Please note that rates include express courier, handling and insurance
Order Value |
Rate |
| R 1000 – R 5000 |
no charge |
| R 5000 – R 10 000 |
R 250.00 |
| R 10 000 – R 12 500 |
R 262.50 |
| R 12 500 – R 15 000 |
R 275.00 |
| R 15 000 – R 17 500 |
R 287.50 |
| R 17 500 – R 20 000 |
R 300.00 |
| R 20 000 – R 25 000 |
R 325.00 |
| R 25 000 – R 30 000 |
R 350.00 |
| R 30 000 – R 35 000 |
R 375.00 |
| R 35 000 – R 40 000 |
R 400.00 |
| R 40 000 – R 45 000 |
R 425.00 |
| R 45 000 – R 50 000 |
R 450.00 |
| R 50 000 – R 75 000 |
R 575.00 |
| R 75 000 – R 100 000 |
R 700.00 |
| R 100 000 – R 150 000 |
R 950.00 |
| R 150 000 – R 200 000 |
R 1200.00 |
| R 200 000 – R 250 000 |
R 1450.00 |
| +R 250 000 (personal delivery) |
R 5000.00 |
Delivery Security
Diamondrings.co.za ships to physical addresses only, however should your delivery address be far out of the main centre or courier depot we will ask you for your postal address. Our business name, content description or any label which could reveal exact nature of the parcel will be purposely removed from all packaging print.
For delivery assurance, your Identity Document and your signature will be required on delivery. Additionally, if you purchased using a credit card, you will be required to produce the same card. Customer services may contact you for additional information as required.
Tracking Your Parcel
You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and a waybill number. This will give you the ability to track your order online until it reaches your destination.
Insurance
Delivery charges include full delivery insurance which is roughly calculated at between 1% and 1.5% of the order value, please refer to the rates table above. In the unlikely event of ‘lost’, ‘stolen’ or ‘missing’ parcel, the cost of such will be covered by the Gem & Jewel Pty Ltd Insurance,, subject to their policy terms and conditions.
Custom Duty – International Clients
Diamondrings.co.za does not include custom duties in its order price. Should your country of delivery be other than RSA you may be required to pay applicable duties (if any) on the parcel’s arrival. Please check regulations with your local Customs and Excise office.
Keep in mind however that parcel contents and its value will remain only known to yourself, Diamondrings.co.za and our insurers – as per policy requirements. True contents will not be revealed to the courier company or to the customs officials.
Order Cancellation
If you'd like to cancel or change Diamondrings.co.za order for any reason, please contact us with all your order details or call 0861 99 88 88, as soon as possible.Orders will only be considered for cancellation if they have not yet entered the crafting process.
Please note that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the crafting or shipping process.
Diamondrings.co.za reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the National Fraud Unit of SAP. Please see Report Fraud section.
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