We fully stand by the quality of our workmanship as well as specifications accuracy of our designs. Consequently we offer a 14-day warranty for all products purchased on this site. We trust that fourteen days from the receipt of your order is ample time to inspect your purchase.

All our jewellery items go through a stringent quality check, so it is highly unlikely that there will be something wrong with your selected design. However to give you an absolute peace of mind we undertake to re-make, re-model or repair your ring free of charge under the following circumstances:

• You have received a different design to the one you requested
• The design is made from a wrong alloy or colour combination than requested on your order
• Diamonds used in your ring are lower in size or quality range G-J and VS1-SI2 than requested
• The ring size is not as specified on your order

Procedure

In order to qualify for this warranty, you must return your jewellery post-marked no later than 14 days after the date on which you received it, and in accordance with the following steps:

1.    Return Courier

2.    Package Your Return

Include the ‘whole item’, original packaging and collateral material. If any of the gemstones had fallen out then they must be included in the package (we will not be held responsible for loss of any jewellery parts as the replacement of such is your own or your insurer’s liability). If your item was delivered with a diamond certificate and in a luxury box, and these items are not returned, you may be liable for their replacement cost. For security reasons do not label the package with its true content nor write ‘Diamondrings.co.za’ anywhere on the outside of the box.

3.    Courier and Insurance Cost

You will need to insure your package and pay for the courier but in the event of warranty approval all courier costs shall be refunded to you.

4.    Warranty Approval

Upon receiving your return, the item will be inspected by our Master Goldsmith and the Head Gemologist. Your item’s specifications will be cross-referenced with our accounts, order and delivery records. Only then we will either approve or disqualify your claim. You will be notified of the outcome. Please note that items showing signs of wear or those that have been engraved, altered, resized or damaged in any way cannot be accepted.

You must follow these instructions exactly, failure to do so will prevent the processing of your warranty work. If you have any questions about this procedure, please contact us on admin@diamondrings.co.za

Disclaimer

• Diamondrings.co.za will not be held responsible for loss or damage of return shipments
• Diamondrings.co.za will not be held responsible for lost gemstones
• Once warranty is approved the item will be re-made, re-modeled or repaired free of charge, all insurance and return delivery costs will be covered by Diamondrings.co.za